Refund and Returns Policy for Zylocrypto
Effective Date: December 9, 2024
At Zylocrypto, we strive to provide the best possible products and customer service. If you are not fully satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Timeframe: Returns must be initiated within 30 days of receiving the product.
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it. We reserve the right to refuse returns if the product shows signs of being used, damaged, or altered.
- Proof of Purchase: A receipt or proof of purchase is required to complete the return.
2. Non-Returnable Items
Some items are non-returnable, including:
- Digital products such as cryptocurrency services, software, or online content.
- Personalized or custom-made items that were specifically created for you.
- Gift cards and other non-returnable services.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at info@opttopic.click to request a return authorization. Please include your order number, the item(s) you wish to return, and a brief explanation of why you are returning the product.
- Return Authorization: After reviewing your request, we will send you a return authorization and instructions for sending the item back.
- Shipping: You are responsible for the return shipping costs unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
- Inspection: Once we receive the returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, we will process your refund or exchange.
4. Refunds
Refunds will be processed to the original payment method once the returned item is received and inspected. Please allow up to 7 business days for the refund to appear in your account after approval.
If your return is approved, you will receive a full refund for the product purchase price, excluding shipping costs. Shipping fees for returns are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the same procedure as for a return. Once we receive the returned item, we will process your exchange, subject to product availability.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@opttopic.click. We will provide you with a prepaid return shipping label and arrange for a replacement or refund.
7. Cancellations
If you wish to cancel an order before it ships, please contact us immediately. We will attempt to cancel the order, but once the order has been processed or shipped, it can no longer be canceled, and you must follow the return procedure once the item arrives.
8. Final Sale Items
Certain items may be marked as “final sale” and are not eligible for return or refund. These items will be clearly identified on our website, and you will be informed during the checkout process.
9. Contact Us
If you have any questions or concerns about returns or refunds, please contact us using the information below:
Zylocrypto
Street: 4599 Thorn Street, Garden Grove, California, United States
Phone number: 307-621-0431
Email: info@opttopic.click
Website: zylocrypto.com